faq

We’re Here to answer all your questions

General Questions
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Payments and Transfers
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Account Management
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Security and Privacy
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Refunds and Disputes
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What is this payment platform used for?
How do I contact customer support?
Can I use the platform without installing app?
Are there any charges for creating an account?
Is the platform secure for transactions?
What should I do if I forget my password?
Is there a fee for international payments?
How long does it take for a payment to process?
Is there a limit on transaction amounts?
What is the minimum amount I can transfer?
How can I check my transaction history?
How do I cancel a pending transaction?
How do I update my profile information?
Can I change my registered email or phone number?
What is the verification process for accounts?
How do I link a bank account or card?
How can I increase my transaction limit?
How do I enable two-factor authentication?
How do I request a refund for a failed payment?
How long does a refund take to process?
How do I raise a dispute for a transaction?
What should I do if I am overcharged?
What is the process for resolving disputes?
Can I cancel a payment after it’s completed?
How does the platform ensure my data is secure?
How do I enable or disable security alerts?
How does the platform ensure my data is secure?
What should I do if my account is hacked?
How can I report a phishing email or scam?
How do I reset my security questions?

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